Regulations of the PULMEQ Online Store

TABLE OF CONTENTS :

1. INTRODUCTORY PROVISIONS
2. DEFINITIONS
3. CONTACT WITH THE STORE
4. TECHNICAL REQUIREMENTS
5. GENERAL INFORMATION
6. DELIVERY AND PAYMENT
7. PERFORMANCE OF THE SALES CONTRACT
8. WITHDRAWAL FROM THE AGREEMENT
9. COMPLAINT
10. FINAL PROVISIONS

1. INTRODUCTORY PROVISIONS
1.1. Pulmeq Online Store available at the Internet address sklep.pulmeq.com is run by Pulmeq Sp. z o. o. with its seat in Gorzów Wlkp. (address of the registered office and address for service: ul. Warszawska 151, 66-400 Gorzów Wlkp.); entered into the National Court Register at the District Court in Zielona Góra, 8th Commercial Division of the National Court Register under KRS number 0000688094 ;; NIP: 5993206033; REGON: 367840862; e-mail address: office@teodor.pulmeq.com, contact telephone number: + 48 95 307 01 34.
1.2. These Regulations are addressed to both Consumers and Entrepreneurs using the Store and define the rules for using the Online Store as well as the rules and procedure for concluding Sales Agreements with the Customer at a distance via the Store.
1.3. The administrator of personal data processed in the Online Store in connection with the implementation of the provisions of these Regulations is the Seller. Personal data is processed for the purposes, to the extent and based on the grounds and principles set out in the privacy policy published on the Online Store website. Information on the use of cookies in the Online Store is also published on the Online Store website.
1.4 Using the Online Store, including making purchases, is voluntary.

2. DEFINITIONS
a) Consumer – a natural person concluding a contract with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity.
b) Seller – Pulmeq Sp. z o. o. with its seat in Gorzów Wlkp. at ul. Warszawska 151, postal code 66-400, entered into the National Court Register at the District Court in Zielona Góra, 8th Commercial Division of the National Court Register under KRS number 0000688094 ;; NIP: 5993206033; REGON: 367840862.
c) Customer – each entity making purchases through the Store.
d) Entrepreneur – a natural person, a legal person and an organizational unit that is not a legal person, to which a separate act grants legal capacity, performing on its own behalf an economic activity that uses the Store.
e) Store – an online store run by the Seller at the Internet address www.pulmeq.com
f) Distance contract – contract concluded with the Customer as part of an organized system of concluding distance contracts (as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the contract.
g) Regulations – these Store regulations.
h) Order – the Customer’s declaration of intent submitted via the Order Form and aimed directly at concluding the Product Sales Agreement or Products with the Seller.
i) Account – the customer’s account in the Store, it contains data provided by the Customer and information about Orders placed by him in the Store.
j) Registration form – a form available in the Store, enabling the creation of an Account.
k) Order form – an interactive form available in the Store that allows placing an Order, in particular by adding Products to the Cart and defining the terms of the Sales Agreement, including the method of delivery and payment.
l) Cart – an element of the Store’s software in which the Products selected for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
m) Product – a movable item available in the Store which is the subject of the Sales Agreement between the Customer and the Seller.
m) Sales Agreement – a Product sales contract concluded or concluded between the Customer and the Seller via the Online Store.

3. CONTACT WITH THE STORE
3.1 Contact details:
a) Seller’s address: Pulmeq Sp. z o. o. in Gorzów Wlkp., ul. Warszawska 151, 66-400 Gorzów Wlkp.
b) Seller’s e-mail address: sklep@teodor.pulmeq.com
c) Seller’s telephone number: + 48 95 307 01 34
e) Seller’s bank account number: 49 1050 1911 1000 0090 8020 8656
f) The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
g) The customer may communicate by phone with the Seller within hours 8: 00-16: 00 .

3.2. The following Electronic Services are available in the Online Store: Account, Order Form.
3.2.1. Account – using the Account is possible after completing two consecutive steps by the Customer – (1) completing the Registration Form, (2) clicking the “Register” field. In the Registration Form, it is necessary for the Customer to provide the following Customer data: company name and / or first and last name, tax identification number, address (street, house / flat number, zip code, city, country), e-mail address, contact telephone number and password .
3.2.1.1. The Account Electronic Service is provided free of charge for an indefinite period. The Customer may, at any time and without giving any reason, delete the Account (resign from the Account) by sending an appropriate request to the Store, in particular via e-mail to the following address: sklep@teodor.pulmeq.com or in writing to the following address: ul. Warszawska 151, 66-400 Gorzów Wlkp.
3.2.2 Order Form – the use of the Order Form begins when the Customer adds the first Product to the electronic basket in the Online Store. Placing an Order takes place after the Customer completes two consecutive steps – (1) completing the Order Form and (2) clicking the “Order and pay” field on the Online Store website after completing the Order Form – until then, it is possible to modify the entered data. In the Order Form, it is necessary for the Customer to provide the following data regarding the Customer: company name / name and surname, tax identification number, address (street, house / flat number, zip code, city, country), e-mail address, contact telephone number and data regarding Sales Agreements: Product, quantity of Products, place and method of delivery of Products, method of payment.
3.3.2.1 The Electronic Service Order Form is provided free of charge and is of a one-off nature and ends when the Order is placed through it or when the Customer stops placing the Order through it.

4. TECHNICAL REQUIREMENTS
4.1 To use the Store, including viewing the Store’s assortment and placing orders for Products, you must:
and. terminal device with access to the Internet and any type of web browser in the latest available version.
b. an active e-mail account (e-mail),
c. cookies are enabled,

5. GENERAL INFORMATION
5.1. The Customer is obliged to use the Store in a manner consistent with the law and morality, with respect for personal rights as well as copyrights and intellectual property rights of the Seller and third parties. The customer is obliged to enter data in accordance with the facts, with the exception of illegal content.
5.2. The Seller, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, unlawful actions of third parties or the Store’s incompatibility with the Customer’s technical infrastructure.
5.3. Viewing the Store’s assortment does not require creating an Account. Placing orders by the Customer for Products in the Store’s assortment is possible either after creating an Account in accordance with the provisions of 3.2.1 of the Regulations or by providing the necessary personal and address data enabling the Order to be completed without creating an Account.
5.4. The prices given in the Store are given in Polish zlotys and are gross prices (including VAT).
5.5. The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including charges for transport, delivery and postal services), about which the Customer is informed on the Store’s website when placing the Order, including when expressing will to be bound by the Sales Agreement.

6. DELIVERY AND PAYMENT
6.1. The Customer may use the following methods of delivery or collection of the ordered Product:
a) Courier, cash on delivery courier,
6.2. The customer can use the following payment methods:
a) Cash on delivery,
b) Payment by bank transfer to the Seller’s account,
c) Payment with a deferred date,
d) Electronic payments,
e) Payment by credit card.
6.3. Detailed information on delivery methods and acceptable payment methods can be found on the Store’s website.

7. PERFORMANCE OF THE SALES CONTRACT
7.1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with 3.1.2 of the Regulations.
7.2. After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation takes place by sending the Customer an appropriate e-mail to the Customer’s e-mail address provided when placing the Order, which contains at least the Seller’s declaration of receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
7.3. The delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. Product delivery costs (including charges for transport, delivery and postal services) are indicated to the Customer on the Online Store website in the information tab on delivery costs and when placing the Order, including when the Customer expresses his will to be bound by the Sales Agreement.
7.4. The date of delivery of the Product to the Customer will be given in the description of the Product or when placing the Order. In the case of Products with different delivery times, the delivery date is the longest given date.
7.5 The beginning of the period of delivery of the Product to the Customer is counted if the Customer chooses the method of payment by bank transfer, electronic payment or payment card from the date of crediting the Seller’s bank account or settlement account, and if the Customer selects the method of payment on delivery or payment with a deferred date from the day of concluding the Sales Agreement. If the Customer chooses to collect the Product in person, the Product will be ready for collection by the Customer within the time specified in the Product description. The Customer will be additionally informed by the Seller about the readiness of the Product for collection by sending an appropriate e-mail to the Customer’s e-mail address provided when placing the Order.

8. THE RIGHT TO WITHDRAW FROM THE AGREEMENT
8.1. The consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
8.2. The running of the time limit specified in point 8.1. begins with the delivery of the Product to the Consumer or a person designated by him
8.3. In the case of an Agreement that includes many Products that are delivered separately, in batches or in parts, the time limit specified in point 8.1. it runs from the delivery of the last item, batch or part.
8.4. The consumer may withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to the Seller. To meet the deadline for withdrawing from the Agreement, it is enough for the Consumer to send a statement before the expiry of this period.
8.5. The statement may be sent by traditional mail, fax or by e-mail by sending the statement to the Seller’s e-mail address or by submitting the statement on the Seller’s website – the Seller’s contact details are specified in point 3.1.
8.6. The declaration may also be submitted on the form, the specimen of which is on the Store’s website and constitutes an appendix to the Act of May 30, 2014. on consumer rights, but it is not obligatory.
8.7. If the Consumer sends the declaration by e-mail, the Seller shall immediately send the Consumer to the e-mail address provided by the Consumer confirmation of receipt of the declaration of withdrawal from the Agreement.
8.8. Consequences of withdrawal from the Agreement:
a) In the event of withdrawal from a Distance Agreement, the Agreement shall be deemed not to have been concluded.
b) In the event of withdrawal from the Agreement, the Seller shall immediately return to the Consumer, not later than within 14 days from the date of receipt of the Consumer’s statement on withdrawal from the Agreement, all payments made by him, including the costs of delivering the item, except for additional costs resulting from the Consumer’s selected a delivery method other than the cheapest usual delivery method offered by the Seller.
c) The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not involve any costs for him.
d) The Seller may withhold the reimbursement until the Product is received back or until proof of its return is provided to him, whichever occurs first.
e) The consumer should return the Product to the Seller’s address provided in these Regulations immediately, no later than 14 days from the date on which he informed the Seller about the withdrawal from the Agreement. The deadline will be met if the Consumer sends the Product back within 14 days.
f) The Consumer bears the direct costs of returning the Product, including the costs of returning the Product, if, due to its nature, the Product could not be returned by regular mail.
g) The consumer is only responsible for reducing the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.
8.9. The right to withdraw from a distance contract is not entitled to the Consumer in relation to the Agreement:
a) in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer’s specification or serving to satisfy his individual needs,
b) in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery.

9. COMPLAINT
9.1. Complaints related to the provision of Electronic Services by the Store and other complaints related to the operation of the Online Store, as well as complaints related to the quality of the Product, the Customer may submit in writing to the following address: ul. Warszawska, 66-400 Gorzów Wlkp. or in electronic form via e-mail to the following address: sklep@teodor.pulmeq.com.
9.1.1. It is recommended that the Customer provide in the description of the complaint:
a) information and circumstances regarding the subject of the complaint, in particular the type and date of the irregularity, as well as the quality of the Product.
b) the Service Recipient’s requests.
9.1.2. The Seller’s response to the complaint takes place immediately, not later than within 14 calendar days from the date of its submission.
9.2. The Sales Agreement covers new Products.
9.2. The seller is obliged to provide the customer with an item free from defects.
9.3. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code. If the Client is an Entrepreneur, the parties exclude liability under the warranty.
9.4. The Seller will respond to the complaint immediately, and if the Customer is a Consumer – no later than within 14 days. If the Customer is a Consumer and the Seller does not respond to the complaint within 14 days, it is considered that the Customer’s request was considered justified.
9.5. Goods returned as part of the complaint procedure should be sent to the address given in point 3.1. lit. a) of these Regulations.
9.6. Detailed information on the possibility for the Consumer to use extrajudicial means of dealing with complaints and redress and the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodeship Inspectorates of Inspection Handlowa and on the website of the Office of Competition and Consumer Protection.

10. FINAL PROVISIONS
10.1. Agreements concluded through the Store are concluded in Polish.
10.2. Changing the Regulations:
10.2.1. The store reserves the right to amend the Regulations.
10.2.2. In the event of concluding a contract on the basis of these Regulations, amendments to the Regulations will in no way infringe the rights acquired by Customers before the effective date of the amendments to the Regulations, in particular, amendments to the Regulations will not affect already placed or placed Orders and concluded, implemented or performed Sales Agreements.
10.3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of electronic services of July 18, 2002. (Journal of Laws of 2002 No. 144, item 1204, as amended) and other relevant provisions of generally applicable law.